1. Simple, Worry-Free Returns
At PrimeAura Mall, your satisfaction matters most. We offer a 7-day refund policy from the date of delivery—for when you change your mind or something’s not as expected. Just ensure the item is unused, with all original packaging, accessories, and labels intact.

2. How to Request a Refund
Need a refund? No stress! Email our Support Team at refundsupport@primeaura.com within 7 days of receiving your order. Please include your order number, product name, and a brief reason for the return. Our team will share the detailed return instructions and address. Once we receive and inspect your return, we’ll notify you and process your refund.

3. Refund Timeline & Method
Once approved, we’ll initiate the refund to your original payment method (UPI, card, wallet) within 5–7 business days. Some banks or wallets may reflect it a bit later, depending on their processing timelines.

4. Cases That Aren’t Covered
While most electronics and accessories are refundable, returns won’t qualify if the product shows:

• Physical damage or signs of mishandling

• Missing original accessories or promotional items

• Damage caused by improper use

If any issue like these is detected upon inspection, we may decline the refund.

5. Why a Clear Refund Policy Matters
We understand that buying tech products online can feel uncertain. That’s why we keep things transparent—no hidden restocking fees, no complicated steps. Our goal is to make your experience smooth, restore your confidence, and keep you coming back.